G2 Integrated Solutions (G2-IS) is providing support calls as some of the items listed below may be difficult to achieve in certain operations. Please note that G2-IS is providing this support as a public service to assist our industry during these turbulent times. We know that industry groups are working on webinars to provide information on operations during the pandemic, and G2-IS can augment that with additional guidance – provided quickly, directly, and privately. We have outlined some general steps below:

1. Implement social isolation within the control room area – restrict the control room to essential personnel only.

a. Operators that have community control room areas may need to relocate personnel and equipment or restrict access of non-control room employees or contractors.
b. Operators should ensure that appropriate personal protective equipment (PPE) is available to control room staff, mindful that staffing levels may fluctuate.

2. Potential isolation of control room staff from outside influence; operators should consider restricting staff exposure by providing hotel or corporate housing. Control room staff should be provided, or reminded to obtain, the following items:

a. Potential onsite sleeping accommodations
b. Medicines (2-week supply)
c. Food supply (2-week supply)
d. Essential personal items e.g., glasses, contacts, etc.

3. Operators should immediately verify any backup control rooms are fully operational and available in case the primary control room becomes unavailable.

4. Provide refresher training to control room staff on normal, abnormal, and emergency operations. Identify when these statuses change: Does the pandemic or related issues trigger them, or does the status remain as operational only?

5. Operators should consider immediate training of additional personnel as controllers during the pandemic (including cross-training). Consider maintaining a reserve staff for these occurrences and rotating them in and out to maintain qualifications.

6. Operators should consider the potential for remote operations from home using laptops and other devices. Operators should involve their IT and SCADA teams now to develop alternative work strategies if possible.

a. Consider the increased cybersecurity risks involved with remote work; ensure that the IT and/or information compliance team are aware and have assessed that home connectivity options are compatible with company security, policies, and requirements.
b. Assess the reliability of home power supplies, uninterruptible power supply (UPS) devices, and backup generators.
c. Assess the potential security and personnel at the controller’s home.
d. Enact appropriate control measures to ensure controllers can always be contacted. Control room supervisors/leads should schedule regular check-ins with remote staff and should be kept informed of all changes in location and/or contact information.

7. Determine plan and procedures for shutting down operations due to lack of business need or personnel. Ensure that business continuity plan is updated, and start-up procedures are in place.

8. Operators should consider how to deal with the death of personnel. Provide grief counseling and support for controllers and family.

If you have any questions or wish to discuss, please email or call either of the contacts below.

Stephenie Gaudet
Vice President
M: 202-870-1600

Wallace McGaughey
Director of Regulatory Compliance
M: 405-820-1304

About G2 Integrated Solutions

G2 Integrated Solutions (G2-IS) delivers expertise to pipeline operators, utility companies and other energy stakeholders in nine specialized service disciplines — Asset Integrity, Safety Management Systems, Risk Management, Engineering, Geospatial Systems and Services, Regulatory, Field Services, Technology Services and Strategic Consulting. We provide end-to-end solutions that help manage risk, assure compliance and optimize performance.

Our commitment is to implement innovative, cost-effective solutions that align specifically with our customers’ needs. In order to accomplish this, we have built an organization that is robust in talent and experience. G2-IS has offices located in Houston, Texas (Corporate Headquarters), Angleton, Texas, Phoenix, Arizona, Las Vegas, Nevada, and Concord, California.

For more details on the spectrum of services G2-IS offers, please visit our website at www.g2-is.com.